COMPLAINT

Fashion house Sana Linea pays special attention to the quality of its products. If you happen to have an objection, we are here to resolve it in the most efficient way.
Note: Product photos are for illustrative purposes only, so they do not always have to match the actual products in all details. Due to the possibility of individually adjusting the monitor or screen on the mobile device, we cannot guarantee complete color equality of our products with the colors as users (consumers) see them on the screen of their monitor or mobile device. Please note that in such cases the appeal is not justified.

Appeal procedure

If you have a complaint, objection or want to return the purchased item, the procedure is simple:

1. Please fill out the form. You can download it here.
2. Fill in the data in the form and send it to the e-mail address info@sanalinea.net. Send a scanned copy / photocopy of the invoice / delivery note that came with the product.
3. You will receive an acknowledgment of receipt from us with the number under which it is registered in our register. This is the number to track the status of your complaint.
4. Your appeals will be processed as soon as possible, and we will notify you in writing of the decision on your appeal.
5. Please respond in writing to our motion to resolve the complaint. Upon receipt of the statement, the operator will inform you of the remaining steps for the successful implementation of the complaint.
6. After you return the item you are complaining about, we will send you either the repaired item or the new correct item or replacement item you opted for or the correct size if you mistakenly got another size or if the item is not if you are more available and if you do not want to deliver another item from our range, you will be refunded.

Please do not attempt to personally leave or change your item at any Sana Line retail store.
Returning in person to one of the Sana Line retail stores is possible only and exclusively if you want to change your item for the same in another size.

Conditions for filing a complaint, reclamation or objection

You have the right to appeal, appeal and object in the following cases:

1. If you have received the shipment and after opening the box you have determined that the delivered goods do not match the ordered type, quantity or size.
2. In case the accompanying documentation (invoice) is not appropriate in any segment.
3. If it is clearly visible on the product that it has a defect / defect and that the defect is not caused by improper use, ie acting in accordance with the statements in the accompanying declaration, but that it is damaged in production, packaging or transport.
4. In case of non-compliance with the provisions of the Consumer Protection Act, and you as the buyer have treated the goods in accordance with the rules defined in the declaration of each individual product.

Please contact us as soon as possible, and no later than within 24 hours of receiving the shipment, and report the complaint. You can contact us at info@sanalinea.net, or call us at +387 52 663 112 in the period from 10:00 to 14:00 every working day.

Important: By confirming the order, clicking the BUY button, you accept the terms of the complaint.

Note: If you are not able to fill in the online form, please write all the data from the form in writing and submit them with the obligatory attachment of the invoice / delivery note to the address Sana Linea, Ustanička 6, 79224 Kostajnica, BiH.