PRIVACY POLICY

Fashion house Sana Line extremely appreciates the trust you have placed in us. As your trusted partner over the years, we guarantee to protect the privacy of the information you provide to us.
We assume that by using our web application, you have previously read and accepted the general terms of use and sale.
On our website, all our users can regularly monitor any changes in the general conditions of use and sale, and thus the manner and purpose of processing the collected personal data.
Our website may contain links to other websites. They are set as a convenience to users and Sana Linea does not control or be responsible for their displayed content and privacy policies and disclaims any responsibility if such websites contain inappropriate content, contain viruses or other harmful materials, infringe or infringe copyright.
Sana Linea is not responsible for the content of information that users post through personal comments left in the "blog" or "news" section. We reserve the right to remove any messages that contain material that we deem inappropriate, inappropriate or otherwise unacceptable. We do not consider ourselves responsible or obligated to follow user comments and thus disclaim responsibility for the content of any statement, whether derived from copyright, defamation, privacy or otherwise.

 

The right to information

If you have any questions regarding the privacy policy or how your private data is handled, you can contact us by e-mail: info@sanalinea.net or call us at +387 52 663 112 from 10:00 to 14: 00 every working day.
At any time you can ask us to get acquainted with your personal data that we process, you can request their restriction, deletion, correction or transfer of data.
Sana Linea reserves the right to change the information displayed on any page of the website at any time without prior notice, as well as to make changes and additions to all terms of use.
All changes to the terms of our business, including the general terms and conditions and the processing of personal data, will be published on our website. Our registered users will have the additional privilege of notifying them by sending the appropriate notice to the given email addresses. However, notwithstanding these benefits of registered users, we ask all users to regularly read the current general terms and conditions of Sana Linea Fashion House and, accordingly, the purpose and manner of processing personal data collected in the part of the website intended for that purpose. Every user, regardless of whether he is registered or not, can if he wants to be informed about our privacy policy as well as other business conditions and by direct inquiry to the e-mail address info@sanalinea.net or by calling +387 52 663 112 in the period from 10:00 to 14:00 every working day.

 

Data privacy protection

For the needs of efficient and secure business, the fashion house Sana Linea collects the following personal data: name and surname, address and place of residence, e-mail address, contact phone, password in encrypted form and other data that the user enters in the forms on our website. sanalinea.net. The user is responsible for the accuracy of the data entered. We need the above information so that we can deliver the products you ordered in our online store, as well as to inform you about the current status of the purchase order. We also use the data to provide support in case you need it, in the procedures for organizing sweepstakes, as well as to improve the quality of service and range that we offer to our loyal customers.
Please notify us of any changes to any personal information recorded during registration. In the event of a change of which we have not been notified, we cannot be held responsible for any deficiencies in terms of the efficiency of the execution of your purchase order, ie the delivery of our products.
The information you provide to us when visiting and / or registering in our online store is stored and processed in accordance with the internal rules of business and security of Sana Linea Fashion House with strict control of their availability only to those employees who need it efficiently. Employees of the Sana Line Fashion House are obliged to respect the confidentiality of your data.
Sana Linea fashion house will not provide data that you have entrusted to us to unauthorized third parties and will process it in accordance with the applicable Personal Data Protection Act. We may provide personal data to third parties only ex officio, to authorized institutions and in accordance with the applicable legislation of BiH.

 

Cookies

Fashion house Sana Linea uses cookies during your visits to our website to help you tailor the use of our website to your needs and to search for everything you want faster and more efficiently.
At the beginning of the visit, an individual user is assigned a session cookie to identify and track the shopping cart. Fashion house Sana Linea can store other cookies on the user's computer, such as the user identification number in encrypted form (to identify the user on the next visit). Session cookies are stored in the server's memory only during the visit and are deleted after one hour of inactivity, while persistent cookies are stored on the user's computer for 2 years, after which they become inactive. Our cookies cannot be used to run programs or deliver viruses to your computer. In addition, your personal data is stored only after obtaining your explicit consent or if it is absolutely necessary to be able to use and access the offered service.
Each user can delete cookies from their computer or mobile device at any time, by launching the appropriate option in your Internet browser.

 

Subscribe to News

You can sign up for our e-news with which we inform you until revoked about: news on offer in our online store and retail outlets, current marketing activities, discounts for the loyalty program, sweepstakes, special events organized by Sana Fashion House Linea, as well as all other current events related to Sana Linea Fashion House. After filling out the form, the user will receive a confirmation message to the specified email address. By confirming the appropriate form until revoked, the user remains registered on the e-news of the fashion house Sana Line (so-called approval for registration). At any time, the user can request in writing or by clicking the Unsubscribe button in e-news or via a mobile device in the form of an SMS that the personal data operator permanently or temporarily stops using his personal data for direct marketing, which will be done in within 15 days from receipt of the request.

 

User registration

You can use our online store as a "Registered User" or as a "guest".

Registered users forward the necessary data during the registration process. Each registered user received their username and password, which is secret and known exclusively to the user. It is necessary for the user to guarantee that he will manage his username and password exclusively personally, ie a person authorized by him. Each user is personally responsible for the content they post on our website. The end customer in our online store is exclusively a registered user who buys goods for their own needs or non-profit activity. In our online store, the customer is exclusively a natural person. In case the user registers, Sana Linea Fashion House will use the entered customer data, until they revoke it, to process the customer's purchase order, prepare other relevant offers, as well as for marketing analysis that will help improve our sales offer. The data can also be used for repeat marketing. The company Modna kuća Sana Linea keeps the data until revoked or deregistered in accordance with the legislation of BiH. The user can unsubscribe in writing at any time via e-mail sent to info@sanalinea.net. In case the user wants to delete the user account, the e-notification must contain the following information: the subject of the message should be the termination of the user account; in the content of the message, state the name and surname of the user, address and e-mail address to which the user has registered; the message must be sent from the email address from which the user logged in as a registered member.

 

Contact forms

The user of our website can ask special questions to the fashion house Sana Linea through the contact forms available on our website in several places or alternatively via email addresses. The information provided by the user when making the desired queries will be used to resolve the user's questions.
The e-mail addresses listed on the website are not personal, but business e-mail addresses of the Sana Line fashion port. Therefore, they are not related to one specific natural person, but the data submitted in this way can be processed by different persons, all with the aim of quickly and efficiently solving the user's problems. By sending an e-mail via the web form or to the addresses listed on that website, the user agrees to the general terms of use of our online store located at www.sanalinea.net

 

Connection with social networks

By clicking on the icon of one of the social networks (Facebook, Instagram, Twitter, etc.) which is located on the website of the Sana Linea Fashion House, the user can easily access our profile on the desired social networks. In addition to our profiles, the user can also access the posts of other profiles on social networks of various contents related to the Sana Linea Fashion House.
By clicking on one of the offered icons, the social network will provide the user with efficient and fast relevant information, all in accordance with the user's web activities and selected preferences.

 

Payment security

Fashion house Sana Linea uses SSL technology to transfer all personal data of our users, which takes care of encrypting all data sent by the purchase order.
Payment of all purchase orders in BiH is made in convertible marks (BAM). Payment is made by cash on delivery, which means that you will pay for the goods when you pick them up from the fast delivery company with which we have a delivery contract at that time.

 

Personal data operator

The operator of all personal data is Modna kuća Sana Linea, Ustanička 6, 79224 Kostajnica, BiH. All questions about privacy and processing of personal data can be asked at the e-mail address: info@sanalinea.net or call us by phone at +387 52 663 112 in the period from 10:00 to 14:00 every working day. If it is more convenient for you, you can also contact us at the address Modna kuća Sana Linea, Ustanička 6, 79224 Kostajnica, BiH.

 

Basic information about us:

Sana Linea
Ustanička 6, 79224 Kostajnica, BiH
Phone. +387 52 663 112
Fax. +387 52 663 160
E-mail. info@sanalinea.net